Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Danetre Hospital
2022-10-26
Person
5
5
0
Review of Adult Community Beds - Danetre
26th October 2022
Help given with such kindness
Suggested improvements
-
Danetre Hospital
2022-10-26
Person
4
5
0
Review of Adult Community Beds - Danetre
26th October 2022
Everything was good about my care and I don't think there could be improvement.
Suggested improvements
-
Danetre Hospital
2022-10-26
Person
4
5
0
Review of Adult Community Beds - Danetre
26th October 2022
Daytime care is excellent, night time care is a bit hit and miss. Some night staff are verging on rude. Evvironment is clean safe and happy. Day staff very pleasant even when rushed. Food very good.
Suggested improvements
Night staff verging on rude.
Danetre Hospital
2022-10-26
Person
4
5
0
Review of Adult Community Beds - Danetre
26th October 2022
Staff members were very nice and helpful.
Suggested improvements
It is very worrying when you rang for help and they were a while coming to you. May be due to staff shortages.
2022-11-01 09:39:21
Response from Danetre Hospital
Thank you for your review. I am sorry we caused you worry. I have passed your concern to the ward matron so that they can look at their call bell response. Best wishes, Hugh Jones, Patient Experience Manager
Danetre Hospital
2022-10-26
Person
5
5
0
Review of Adult Community Beds - Danetre
26th October 2022
My care was excellent, thank you, and I was perfectly happy as things are.
Suggested improvements
-
Danetre Hospital
2022-10-21
Person
4
5
0
Review of CMHT Southwest Parkwood
21st October 2022
The physiotherapist and consultant were amazing but the service lacks therapist treatments or any offers of well being.
Suggested improvements
Please see above.
2023-03-08 15:41:12
Response from Danetre Hospital
Thank you for taking the time to provide your feedback. We are very sorry that the communication has not been adequate. We would like to put it right. Please contact our confidential helpline (PALS) on 0800 917 8504 or pals@nhft.nhs.uk to resolve.
Danetre Hospital
2022-10-21
Person
5
5
0
Review of Gender Identity Clinic
21st October 2022
Danetre Hospital
2022-10-15
Person
5
5
0
Review of Gender Identity Clinic
15th October 2022
I went to the GIC for the first time in years, for my lower surgery first opinion consultation.
The appointment was on time, thorough, professional and friendly. I felt respected, listened to and cared for throughout. Dr [name removed] went above and beyond to ensure that questions that could’ve been worded invasively were spoke about delicately, and medically. I felt really positive and not anxious throughout the appointment, and am looking forward to receiving a copy of the report as well as attending my second opinion appointment, hopefully soon.
Suggested improvements
I think adding the duration on the appointment would’ve been a lot more transparent, just because I was in there around 2.5 hours, but didn’t know this before attending. I do also think it would be beneficial for patients if they live far away or have a disability/condition which makes it harder for them to physically attend they should be given the option for a video appointment, however luckily I still have family in the area. Possibly also if travel could be reimbursed for out of town patients to attend as cost of living is increasing, and I had to get a train and several taxis to attend.
2022-11-28 13:21:01
Response from Danetre Hospital
Thank you for your feedback. Generally, first assessment appointments take around 90 minutes. However, when patients are travelling a considerable distance we try to book the nursing appointment and offer a physical examination on the same day where we can. The downside of this is that you will be with us for longer on that day. Whilst the GIC does provide a mix of face to face and remote (video) consultations, first diagnostic assessments and referrals for surgery do require the patient to be physically present as our clinicians have found that this improves the quality of the assessment and takes less time overall to complete. It is possible for patients who are on reduced/low incomes to apply for travel reimbursement via the Healthcare Travel Costs scheme. This website link provides a helpful overview of who is eligible and how to make a claim: https://www.nhs.uk/nhs-services/help-with-health-costs/healthcare-travel-costs-scheme-htcs/
2022-10-17 11:44:49
Response from Danetre Hospital
Thank you for your suggestion. I have passed your review to the service manager to consider. Best wishes, Hugh Jones, Patient Experience manager
Danetre Hospital
2022-10-14
Person
4
5
0
Review of Gender Identity Clinic
14th October 2022
Neither my faith or culture really came up during my visit. However I feel that I would feel total recognition if on my next or any visits. That they would be.
Suggested improvements
Everything was fine
Danetre Hospital
2022-09-30
Person
4
5
0
Review of Adult Community Beds - Danetre
30th September 2022
Caring staff, looked after me well, no complaints about them at all.
Suggested improvements
Nothing.
